John's CV
John Joseph
Senior Product Operations Manager | Operations
Profile summary
Experienced Senior Product Operations Manager with 4 years of progressive experience in operations and growth strategy. Track record of optimizing gross margins, driving order-to-cash automation, and executing successful go-to-market strategies across multiple international markets. Dedicated to scaling product operations through workflow automation and cross-functional leadership.
Career highlights
Gross Margin and Fraud Mitigation: Raised gross margin from 39% to 46% and averted 330K AED a month in losses using an anti-fraud engine that blocked artificially inflated traffic.
Order to Cash Automation: Improved order to cash automation by 17% across 6 products and removed 1,800 FTEs of manual processing globally through strategic workflow execution.
Go to Market Execution: Executed a ground to market strategy for a Mexico product launch, taking gross transaction value from 0 to 1M AED in 3 months.
Workflow and FTE Optimization: Saved over 200 hours a week, worth 5 FTEs, by moving operations from manual to human-assisted with n8n workflows for multiple functions.
Key skills
Professional experience
Directs 3 business analysts and 7 product analysts, overseeing cross-functional planning and workflow scaling across a 20-member team. Guides team coaching initiatives and drives operational frameworks to transition the group toward outcome-driven execution.
- Raised gross margin from 39% to 46%, adding 9M AED in 8 months through cost reduction and routing efficiencies built on AI message classification and cohort-based routing while improving global serviceability.
- Averted 330K AED a month in losses with a fraud engine that blocked artificially inflated traffic.
- Onboarded Meta, Discord, and Adobe, leading each engagement from solution architecture through commercial pricing, and won volume by cracking their SMS traffic distribution algorithms while running MBRs and QBRs.
- Revised pricing across 200 countries and 350 key accounts, cutting implementation from 8 weeks to 2.
- Saved over 200 hours a week, worth 5 FTEs, by moving operations from manual to human-assisted with n8n workflows for phishing detection, OTP validation, quality escalations, reporting, and route testing.
Guided strategy and operations for order-to-cash products, working alongside executive stakeholders, product teams, and sales divisions to execute workflow automation.
- Improved order-to-cash automation by 17% across 6 products, covering the full receivable cycle from credit review to collections and removing 1,800 FTEs of manual processing globally.
- Cut defect-resolution time by over 32% through one-touch resolution and a rebuilt support portal.
- Lifted task automation by over 31% on an enhanced collections product and managed go-to-market from ideation through execution and implementation, driving 23 clients.
Managed growth and marketing for cinema and loyalty categories, then executed company-wide growth initiatives from the founder office.
- Executed the ground-up go-to-market for a Mexico product launch, taking gross transaction value from 0 to 1M AED in 3 months and onboarding 167 stores selling utility payments, recharges, movie tickets, and 100+ SKUs.
- Cut customer acquisition cost from 340 AED to 120 AED with better targeting and a fixed data pipeline.
- Raised click-through rate 176% and cut notification volume 42% with an ML tool that cohorted users by behavior to personalize message content and send times, preventing channel saturation.
Advises founders through pre-incorporation phases, steering entity structure, hiring decisions, organizational design, and leadership restructuring across B2B and B2C product lines.
- Supports a 220K AED seed raise and a 1.8M AED follow-on round with financial planning, investor materials, and pitch decks.
- Scales the product past 1,000 weekly active users using defined operational KPIs and capacity frameworks.
- Raised gross margin from 39% to 46% and added 9M AED in 8 months by implementing cost reduction and routing efficiencies.
- Managed onboarding for Meta, Discord, and Adobe from solution architecture through commercial pricing.
- Improved order-to-cash automation by 17% across 6 products, removing roughly 1,800 FTEs of manual processing globally.
- Cut defect-resolution time by over 32% through one-touch resolution and a rebuilt support portal.
- Executed a ground-up go-to-market strategy for a Mexico product launch, scaling gross transaction value from 0 to 1M AED in 3 months while onboarding 167 stores for utility payments, recharges, movie tickets, and 100+ SKUs.
- Reduced customer acquisition cost from 340 AED to 120 AED through improved targeting methods and a fixed data pipeline.
- Scales the product past 1,000 weekly active users by setting operational key performance indicators and capacity frameworks.
- Supports a 220 AED seed raise and a 1.8 AED follow-on round with financial planning, investor materials, and pitch decks in 2025.